Returns and refunds

We accept returns for a change of mind and for defective or incorrect items. For an ordinary return, the item must be unworn, unused and in new condition, with its original tags attached. Please keep the packaging.

Email customer care with your order number, item, color and size within 60 days of delivery. If an item is defective, damaged or incorrect, describe the issue and include photographs when possible. Do not send a parcel before receiving authorization and the exact receiving address in China.

Returns are sent by mail to China. The customer arranges and pays international return postage for an ordinary change-of-mind return; the cost depends on the parcel and carrier. There is no restocking fee. For a defective, damaged or incorrect item, we pay any required return postage. Contact us before sending it; a return may not be necessary to resolve a defective or incorrect item.

We process an eligible refund within 2 business days after receiving and inspecting the returned item. Refunds go to the original payment method. Your payment provider or bank may need additional time to post the funds.

We do not offer direct exchanges. Request a return and place a new order for the desired item or size.

Authorized returns are received in China. Use only the exact address and receiving instructions supplied by customer care for your return. Do not send returns to our US office or to an unconfirmed supplier address.